Refund policy

30-day return period

You may request a return for a standard, non-custom product within 30 days after receiving it. Contact us at info@stok3d.nl before sending anything back and include your order number and the product you would like to return.

Our 30-day return period is in addition to, and does not limit, any statutory consumer rights that apply to your purchase.

You may inspect the product as you would in a physical shop. Please return it complete, in good condition and securely packaged. If the product has been handled beyond what is necessary to assess it, you may be responsible for any resulting reduction in value.

Custom-made products

Products made to your personal measurements or specifications, including custom-sized FlexClamps, cannot normally be returned because you have changed your mind.

This exclusion does not apply when the product is faulty, damaged, does not match the agreed measurements or specifications, or when STOK3D has made an error. Contact us and we will work with you to find an appropriate solution.

Return shipping costs

For a normal return or change of mind, return shipping costs are paid by the customer. You are responsible for choosing suitable shipping and packaging until the return reaches us.

If the product is faulty, was damaged during delivery, is incorrect or STOK3D made an error, contact us before returning it. In those situations, STOK3D will arrange or reimburse reasonable return shipping costs where appropriate.

We prefer to solve issues fairly and practically. If you are unsure whether your situation qualifies, contact us before sending the product back.

Return address

After your return has been approved, send it to:

STOK3D
Tulpenburgh 41C
1567 CT Assendelft
The Netherlands

Returns sent without contacting us first may take longer to identify and process.

Refunds

We will confirm when your return has arrived and has been inspected. Approved refunds are made to the original payment method.

When you exercise your statutory right of withdrawal for an entire order, the standard outbound shipping cost is also refunded where legally required. Any additional cost for a more expensive delivery option is not refunded. For partial returns, the original outbound shipping cost is not normally refunded.

We will issue the refund within the legally required period. We may wait until the returned product has arrived or until you provide proof that it has been sent back. Your bank or payment provider may need additional time to show the refund in your account.

Exchanges

The quickest way to receive another product or variant is usually to return the original product and place a new order after the return has been accepted. Contact us first if the product is faulty, damaged or incorrect.

Questions

For return, refund or shipping questions, contact us at info@stok3d.nl.